Privacy Policy

Privacy Policy – Macron Sports Hub Hastings

Last updated: 27 January 2026
Effective date: 27 January 2026

Macron Sports Hub Hastings (“we”, “us”, “our”) is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Macron Sports Hub Hastings
7 Castleham Road
St Leonards-on-Sea
East Sussex
TN38 9NR
United Kingdom

Email:
david.henham@macron.com
grant.beale@macron.com
charlie.southgate@macron.com

Telephone: 01424 852225

We are the Data Controller for personal data collected through this website.

2. Personal Data We Collect

We may collect and process the following categories of data:

Identity & Contact Information

• Full name
• Email address
• Telephone number
• Billing and delivery address

Order & Transaction Data

• Products purchased
• Order history
• Customisation details (e.g. names/numbers on kits)
• Payment confirmation (note: card details are never stored by us)

Technical Data

• IP address
• Browser type
• Device information
• Operating system
• Referral source
• Pages viewed and interactions

Account Data (if applicable)

• Login details
• Saved addresses
• Preferences

Marketing & Communication Data

• Newsletter subscriptions
• Communication preferences
• Enquiry history

Club-Related Information

Where applicable, we may also process club affiliation data provided voluntarily for bespoke or team orders.

We do not intentionally collect sensitive personal data.

3. How We Collect Your Data

We collect information:

• When you place an order
• When you create an account
• When you submit contact forms
• When you email or phone us
• Through cookies and analytics tools
• Via Shopify and integrated apps
• From payment providers (confirmation only)

4. Lawful Bases for Processing

We process personal data under the following legal bases:

Contractual necessity

To fulfil orders and provide services.

Consent

For marketing emails and optional cookies.

Legitimate interests

To improve our website, prevent fraud, and provide customer support.

Legal obligation

For accounting, tax, and regulatory compliance.

5. How We Use Your Data

We use your data to:

• Process and deliver orders
• Manage returns and enquiries
• Provide customer support
• Personalise your experience
• Improve our website
• Send order confirmations and updates
• Send marketing communications (opt-in only)
• Prevent fraud
• Maintain business records
• Comply with legal requirements

6. Shopify Platform

Our store is hosted on Shopify Inc.

Your data is stored through Shopify’s secure servers, databases and applications. Shopify applies industry-standard security measures including encryption and firewall protection.

Shopify may process your data in accordance with their own Privacy Policy.

7. Payments

Payments are processed securely via third-party providers (such as Shopify Payments, PayPal, Stripe or similar).

We never store your full card details.

Payment providers only receive the information necessary to complete transactions and are contractually obligated to protect your data.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Remember preferences
• Analyse traffic and performance
• Improve user experience

You can manage cookie preferences through your browser or our cookie banner.

Non-essential cookies require your consent.

9. Analytics & Marketing Tools

We may use services such as:

• Google Analytics
• Shopify analytics
• Meta (Facebook/Instagram) tracking
• Email marketing platforms

These tools collect anonymised or pseudonymised usage data to help us understand site performance and customer behaviour.

Marketing emails are only sent where you have opted in and you can unsubscribe at any time.

10. Sharing Your Personal Data

We may share data with:

• Payment processors
• Delivery couriers
• Shopify and installed apps
• Analytics providers
• Marketing platforms (with consent)
• Professional advisers
• Legal or regulatory authorities when required

We never sell your personal data.

11. International Transfers

Some service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

12. Data Retention

We retain data only as long as necessary:

• Orders & accounting: typically 6–7 years
• Customer accounts: until deleted
• Marketing data: until consent withdrawn
• Analytics data: limited retention periods

13. Your Rights

Under UK GDPR you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with the ICO

ICO website: https://www.ico.org.uk

To exercise your rights, email:

charlie.southgate@macron.com
david.henham@macron.com
grant.beale@macron.com

14. Children’s Privacy

Our website is not intended for children under 13 and we do not knowingly collect their data.

15. Automated Decision Making

We do not use automated decision-making or profiling that produces legal or significant effects.

16. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data.

While no system is 100% secure, we take reasonable steps to prevent unauthorised access, loss or misuse.

17. Data Breaches

If a data breach occurs that poses a risk to your rights or freedoms, we will notify affected individuals and the ICO where legally required.

18. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

19. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

20. Contact Us

For privacy enquiries:

Email:
charlie.southgate@macron.com
david.henham@macron.com
grant.beale@macron.com