Returns

UK Customers

As we are based in England and primarily serve customers in the United Kingdom, your statutory rights are governed by UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — not EU regulations. The UK is no longer part of the European Union, and any references to EU consumer rights or EU regulations do not apply to orders placed from the United Kingdom.

Personalised & Custom-Made Items

All items sold by Macron Sports Hub Hastings are personalised and custom-made to your individual specifications. Before completing your purchase, you are required to acknowledge that your order is personalised and cannot be returned or exchanged.

Under the Consumer Contracts Regulations 2013, the standard 14-day cancellation right does not apply to goods that are made to a customer's specifications or are clearly personalised. As all of our products fall into this category, we are unable to accept returns or offer refunds except in the following circumstances:

• The item is faulty or defective
• The item is not as described
• The item does not match the agreed specification

In any of the above cases, your rights under the Consumer Rights Act 2015 are fully protected, and we will offer a repair, replacement, or refund as appropriate.

If you believe your order qualifies for a return under these conditions, please contact us as soon as possible with your order details and supporting evidence (e.g. photos of the fault).