Refund policy
Returns Policy
14-Day Returns
If you're not completely satisfied with your purchase, eligible non-personalised items may be returned within 14 days of receipt.
Your Right to Cancel (EU Customers)
If you are based in the European Union, you have the right to cancel your order within 14 days of receiving your items, without giving any reason. This is known as the right of withdrawal.
To exercise this right, please contact us within 14 days of delivery with your order number and a clear statement that you wish to cancel. Once you have notified us, you have a further 14 days to return the goods. We will issue a refund within 14 days of receiving the returned items.
Important — Personalised Items Are Exempt
The right of withdrawal does not apply to goods that are made to your specifications or are clearly personalised. At Macron Sports Hub Hastings, this includes:
- Printed garments (e.g. names, numbers, or custom text)
- Embroidered items
- Club-specific or club-branded products ordered to a club's specification
These items cannot be returned or cancelled once production has begun, unless they arrive faulty or incorrect.
Faulty or Incorrect Items
If your item arrives faulty or incorrect, please contact us within 7 days and we'll arrange a replacement or refund. Please note that EU customers also have statutory rights for faulty goods under EU law, which are separate from and in addition to the right of withdrawal.
How to Return
To request a return, please contact us with your order number and reason for return.
If posting a return, please include a cover letter with your name, contact number, and our original order number. Without these details, a refund or exchange cannot be issued.
We recommend sending parcels tracked to ensure their safe return.
Please send all returns to: 7 Castleham Road, St Leonards, East Sussex, TN38 9NR.